Shipping

Order Processing

  • All products sold on our website are made-to-order and fulfilled through trusted third-party partners to ensure high quality.
  • Orders are typically processed within 2-5 business days after payment is confirmed. Processing times may vary during holidays or sales periods.
  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

  • We partner with reliable carriers to ensure timely and secure delivery. The carrier used depends on your location and the item being shipped.
  • Shipping costs are calculated at checkout based on your delivery address and selected shipping option.

Estimated Delivery Times

  • Domestic Orders (Within [Insert Region]): 5-10 business days after processing.
  • International Orders: 10-30 business days after processing, depending on the destination and customs processing times.

Please note that delivery times are estimates and cannot be guaranteed due to factors beyond our control, such as shipping carrier delays or customs clearance.

International Shipping

  • We offer worldwide shipping! Please note that international orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Delayed, Lost, or Damaged Shipments

  • Delays: While we do our best to ensure timely delivery, we are not responsible for delays caused by carriers or customs.
  • Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us at contact@ioma.music with your order number and photos (if applicable). We may offer a replacement or refund based on the situation.

Shipping Address

  • It is the customer’s responsibility to provide an accurate shipping address during checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Changes or Cancellations

  • Once an order has been processed, we cannot guarantee changes or cancellations. If you need to modify your order, contact us as soon as possible at contact@ioma.music.

Contact Us

For questions or concerns about shipping, please contact us at contact@ioma.music.